At Fanchai, your privacy is something we take seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a member of our platform.
Fanchai deeply respects the privacy of every individual who uses our platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains in detail how we handle your personal information from the very first day you register with us.
By accessing or using the Fanchai platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document from start to finish so you are fully aware of your rights.
This policy applies to all information collected through the Fanchai website at fanchai.onl, the official Fanchai mobile app, and any official communication channels between you and Fanchai including email and live chat.
Fanchai collects information from you in several ways depending on how you interact with our platform. The types of information we collect are as follows:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC & age verification |
| Contact | Email, phone, address | Communication & notifications |
| Financial | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security & fraud detection |
| Usage | Game records, wagering, login | Service improvement |
Every piece of information we collect is used for a clear and lawful purpose. The following are the primary purposes for which your personal data is used on the fanchai platform:
Fanchai does not sell or disclose your personal data to third parties for their marketing purposes. However, in the course of operating the platform, we may share your information with the following parties under limited and controlled circumstances:
All third parties with whom we share data are bound by strict confidentiality agreements and are required to process your data in accordance with the security standards we set, in line with PDPA requirements.
Protecting your personal data is our highest priority. fanchai implements multiple layers of technical and organizational security measures to keep your information safe at all times:
The fanchai platform uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and analyse usage patterns. The following are the types of cookies we use:
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the Fanchai platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. Fanchai respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request a correction if your data is inaccurate or incomplete.
Under certain circumstances, you may request the deletion of your personal data from our records.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format.
You may request a restriction on the processing of your data under certain circumstances provided for under the PDPA.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 21 calendar days from the date of receipt. In complex cases, this period may be extended up to 60 days with prior notice to you.
Fanchai retains your personal data for as long as your account is active and for the period required after account closure to fulfil legal obligations, resolve any disputes, and enforce our agreements.
| Data Type | Retention Period | Reason |
|---|---|---|
| KYC & Identity Documents | 7 years after account closure | AML & legal requirements |
| Financial Transaction Records | 7 years | Tax compliance & audit |
| Communication Logs | 3 years | Dispute resolution |
| Gaming & Wagering Data | 5 years | Regulatory requirements |
| Cookie & Analytics Data | 13 months | Platform performance analytics |
Once the designated retention period expires, your data will be securely deleted or anonymised using approved procedures so that it cannot be recovered or linked back to you.
The fanchai platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from children or minors under the age of 18.
If we determine that a child's personal data has been collected without our knowledge — whether through age misrepresentation or any other means — we will take immediate action to delete that data and close the account without prior notice.
Fanchai reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to our platform. The "Updated" date at the top of this document will always reflect the latest version.
For any material changes — that is, changes that significantly affect how we use your data — we will provide notice via:
Your continued use of the fanchai platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated terms. If you do not agree, you may request account closure and data deletion through our support channels.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.
We go beyond legal compliance — we believe privacy is a fundamental right for every user, and we invest in protecting it.
All of fanchai's data handling practices comply with the Malaysia Personal Data Protection Act 2010. We undergo periodic compliance reviews by local legal experts.
Your data is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest — the same standard used by leading banking institutions.
Through your account settings, you can manage communication preferences, request data access, or request deletion of your information — all without lengthy delays.
Fanchai has never and will never sell members' personal data to advertisers or third-party data brokers. This is not merely a promise — it is enshrined in our internal policy.
Fanchai's data security infrastructure is audited by an independent cybersecurity firm every six months. Audit summary reports are available to members upon request.
Any suspicious activity on your account will trigger an immediate notification via email and SMS. You are always kept informed and can respond quickly to protect your account.
You now know fanchai's commitment to your privacy. Register today and enjoy an online entertainment platform that protects you every step of the way.